At ThottomFresh, we strive to provide you with the best organic and sustainable products that meet your expectations. However, we understand that there may be occasions when you may need to return a product or seek a refund. Our Refund and Returns Policy is designed to make this process as smooth and convenient as possible.

1. Return Eligibility

You may request a return or refund under the following circumstances:

• The product received is damaged, defective, or expired.
• The product received is different from the one you ordered.
• You have received the product past its expiration date.
• The product packaging is tampered with or incomplete.

2. Returns Procedure

If you encounter any of the above issues, please follow these steps to initiate a return:

• Contact our Customer Support Team within 7 days of receiving the product.
• Provide relevant details about the product, order number, and the reason for the return.
• Our team will guide you through the return process and provide you with instructions on how to proceed.

3. Refund Process

Once we receive and inspect the returned product, we will process your refund. The refund amount will be credited back to the original payment method used during the purchase. Please note that it may take up to 7-10 business days for the refund to reflect in your account.

4. Product Exchange

In the case of damaged or defective products, we are happy to offer an exchange for the same product. However, please ensure that the product is returned in its original packaging and condition.

5. Non-Returnable Items

Some products may not be eligible for returns due to their nature, such as perishable goods or personal care items. We request you to check the product description for specific return eligibility.

6. Return Shipping

For eligible returns, ThottomFresh will cover the return shipping costs. We will provide you with a prepaid shipping label to facilitate the return process.

7. Contact Us

For any queries or assistance related to returns and refunds, please contact our Customer Support Team:

Email: support@thottomfresh.com

Phone: 075919 29364

Note:

• All returns must be initiated within 7 days of receiving the product.
• The returned product must be in its original packaging and unused to be eligible for a refund.
• Refunds are subject to inspection and approval by ThottomFresh.
• We reserve the right to make changes to our Refund and Returns Policy. Any modifications will be updated on this page.

At ThottomFresh, customer satisfaction is our priority, and we are committed to resolving any issues promptly and effectively. Thank you for choosing ThottomFresh for your organic and sustainable lifestyle needs.