1. What is ThottomFresh?
ThottomFresh is an organic e-commerce store dedicated to promoting a healthier and sustainable lifestyle. We offer a thoughtfully curated selection of organic products, artisanal crafts, and traditional goodies sourced from local communities across India.
3. Where do you source your products from?
We partner directly with local farmers, artisans, and eco-conscious suppliers from different regions of India. Our focus is on supporting rural communities and preserving traditional practices.
5. How can I place an order on ThottomFresh?
You can place an order on ThottomFresh by visiting our website and adding the desired products to your cart. Proceed to checkout, enter your shipping details, select the payment method, and confirm your order.
7. Can I edit or cancel my order after it's placed?
You can edit or cancel your order within 24 hours of placing it. Please contact our customer support team immediately for assistance.
9. What if I haven't received my order confirmation email?
Please check your spam or junk folder. If you still haven't received it, contact our customer support, and we'll assist you.
11. What payment options do you accept?
We accept various payment methods, including credit/debit cards, net banking, UPI, and popular mobile wallets.
13. Is my payment information secure?
Yes, we use secure payment gateways to protect your payment information. ThottomFresh does not store any sensitive payment details.
15. What if my order is delayed or lost in transit?
If your order is delayed or lost, please reach out to our customer support team. We will investigate and provide a suitable solution.
17. What if I receive a damaged or incorrect product?
In case of any issues with your order, please contact our customer support team within 7 days of receiving the product. We will assist you with returns or replacements.
19. Can I change the delivery address after placing the order?
Once the order is placed, the delivery address cannot be changed. Please ensure to enter the correct address during checkout.
2. Are ThottomFresh products organic?
Almost all our products are carefully sourced from certified organic producers. We prioritise authenticity and quality to ensure you receive the purest form of goodness.
4. Do you offer international shipping?
Currently, we only ship within India. However, we are working towards expanding our services to international customers soon.
6. Do I need an account to place an order?
Creating an account is not mandatory, but it helps in faster checkout and order tracking. You can also choose to check out as a guest.
8. How can I track my order status?
Once your order is shipped, we will provide you with a tracking link via email or SMS. You can use this link to track your package.
10. How do I know if my payment was successful?
Upon successful payment, you will receive an order confirmation email with the payment details.
12. Do you offer cash on delivery (COD) option?
Yes, we offer COD for select locations. Please check during checkout if COD is available in your area.
14. How long does it take to process and ship an order?
We aim to process orders within 1-2 business days. Shipping times may vary based on your location and order size.
16.Do you offer gift-wrapping services?
Yes, we offer gift-wrapping options for special occasions. You can select the gift-wrapping option during the checkout process.
18. Do you ship internationally?
Currently, we only ship within India. However, we are working towards expanding our services to international customers soon.
1. Do you offer free shipping?
Yes, we offer free shipping on orders above ₹200 within India. Enjoy the convenience of shopping without worrying about shipping charges.
3. How long does it take for my order to be shipped?
We strive to process and ship orders within 1-2 business days after order confirmation. Shipping times may vary depending on your location and the availability of the product.
5. Do you provide order tracking information?
Yes, once your order is shipped, we will provide you with a tracking link via email or SMS. You can use this link to track your package in real-time.
7. Do you ship internationally?
Currently, we only ship within India. We are continuously exploring options to expand our services to international customers in the future.
9. Do you offer cash on delivery (COD) option?
Yes, we offer COD for select locations. During checkout, you can check if COD is available in your area.
11. What if my order is delayed or lost in transit?
In the rare event of a delay or loss in transit, please contact our customer support team. We will work with the courier partner to resolve the issue and provide a suitable solution.
2. What are your shipping charges for orders below ₹200?
For orders below ₹200, a nominal shipping fee will be applicable. The shipping charges may vary based on your location and order size.
4. Do you offer express shipping?
es, we offer express shipping for select products and locations. During checkout, you will be able to see if express shipping is available for your order.
6. How can I track my order?
You can track your order by clicking on the tracking link provided in the shipping confirmation email or SMS. This link will redirect you to the courier's website, where you can monitor the shipment status.
8. What if I haven't received my order within the estimated delivery time?
If you haven't received your order within the estimated delivery time, please reach out to our customer support team. We will investigate the issue and provide you with an update.
10. Can I change the delivery address after placing the order?
Once the order is placed, the delivery address cannot be changed. Please ensure to enter the correct address during checkout.
12. Do you offer international shipping for gifts to India?FAQ Title
Yes, we offer international shipping for gifts to India. You can place an order from anywhere in the world and have it delivered to your loved ones in India.
1. Can I cancel my order after placing it?
Yes, you can cancel your order within 24 hours of placing it. Please contact our customer support team immediately for assistance with the cancellation.
3. What is your return policy?
Our return policy allows for eligible products to be returned within 7 days of delivery. The product must be in its original packaging and unused to qualify for a return or exchange.
5. Is there a charge for returning a product?
For eligible returns, ThottomFresh will cover the return shipping costs. We will provide you with a prepaid shipping label to facilitate the return process.
7. How long does it take to process a refund?
Once the returned product is received and inspected, the refund process will be initiated. It may take up to 7-10 business days for the refund to reflect in your account.
9. Can I modify my order after it's placed?
Once the order is placed, modifications may not be possible. For any changes, please contact our customer support team within 24 hours of placing the order.
2. How can I request a return or exchange for a product?
If you encounter any issues with your order, such as receiving a damaged or incorrect product, you can request a return or exchange within 7 days of receiving the product. Please contact our customer support team to initiate the return process.
4. Do you offer a refund for returned products?
Yes, we offer a refund for eligible returned products. Once we receive and inspect the returned item, we will process your refund to the original payment method used during the purchase.
6. Can I return perishable or personal care items?
Due to their nature, perishable goods and personal care items are non-returnable. Please check the product description for specific return eligibility.
8. Can I exchange a product for a different one?FAQ Title
Yes, in case of damaged or defective products, we are happy to offer an exchange for the same product. Please ensure the product is returned in its original packaging and unused.
10. How can I contact customer support for returns and cancellations?
You can reach our customer support team via email at support@thottomfresh.com or by calling [Customer Support Number]. We are here to assist you with any return or cancellation requests.